I couldn’t believe my eyes when I opened my Paypal Mastercard bill last week. What was that late fee doing there? And the interest charge on top of it? I never pay late!
Further scrutiny showed the balance was $25, the late fee was $29 and the interest was $3 and some pennies.
According to the bill, I now owed $57 on a $25 purchase!
My checkbook showed I’d written the check on the 9th, and I knew I’d mailed same day. But the Mastercard statement showed it posted on the 13th, which was one day late.
They’re never going to remove the late charge, I fumed. At least it won’t go on my credit report. I pulled out my checkbook ready to write a payment for $57. But then I paused.
I dialed the phone number instead. Here’s how the conversation went:
Me: I’d like to speak with someone who has the authority to remove a late fee.
Mastercard rep: I have that authority.
Me: Very good! I just received my bill and was shocked to find a late fee of $29 plus $3 interest. You can see my check was written on the 9th, but due to slow mail or slow posting, it shows as one day late. I think it’s not fair that I am charged more than 100% of the balance. As you can see, I’ve had this account for quite a few years and have never paid late. Could I get the $32 penalty charge removed?
Mastercard rep: Yes, I have now removed the late fee and interest.
Me (with a big smile): THANK YOU! I REALLY appreciate it!
A good ending to a bad story, and all taken care of with one short phone call.
- I made the phone call immediately upon receiving the billing statement.
- I asked upfront for someone who had the authority to remove a late fee.
- I had a history of paying on time.
If you have a story to share, I would love to hear it.